Does the recovery bot respond immediately or am i doing something wrong?

So i forgot my password and tried to mail the bot as the recovery page says, i did everything as it asked but i dont get a response.

Hello i was bored of grinding and it was pretty much my fault i used cheats to get myself levels im really sorry i hope you can accept this and even if it means resetting everything. Well it is your choice. i wont use cheats again

My Username Is KapiYT123

Hello i was bored of grinding and it was pretty much my fault i used cheats to get myself levels im really sorry i hope you can accept this and even if it means resetting everything. Well it is your choice. Cya.

My Username Is KapiYT123